ALEX | Alabama Learning Exchange

Knowing Your Audience | Workplace Essential Skills

Classroom Resource Information

Title:

Knowing Your Audience | Workplace Essential Skills

URL:

https://aptv.pbslearningmedia.org/resource/ket-workready-1/knowing-your-audience/

Content Source:

PBS

Type:

Audio/Video

Overview:

A customer service representative explains how the language you use in an email to customers may be different from the language you use in messages to coworkers or friends. This resource provides instruction and practice in crafting appropriate emails and workplace documents.

Content Standard(s):

English Language Arts ELA2021 (2021) Grade: 6	R5. Assess the formality of occasions in order to speak or write using appropriate language and tone. Unpacked Content Teacher Vocabulary: R5. Assess Formality Occasions Appropriate language Appropriate tone Knowledge: R5. Students know: Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication. Skills: R5. Students are able to: Assess the formality of occasions. In formal occasions, speak and write with a formal language and tone. In informal occasions, speak and write with a casual language and tone. Understanding: R5. Students understand that: Different situations require different types of languages and tones.
English Language Arts ELA2021 (2021) Grade: 6	R6. Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate. Unpacked Content Teacher Vocabulary: R6. Adapt Speech Contexts Tasks Command Formal English Knowledge: R6. Students know: Some contexts and tasks require formal English speech, while others permit more casual speech. Skills: R6. Students are able to: Adapt speech to a variety of contexts and tasks. Demonstrate command of formal spoken English when appropriate. Understanding: R6. Students understand that: Certain contexts and tasks will require them to speak in formal English. They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts ELA2021 (2021) Grade: 7	R5. Assess the formality of occasions in order to speak or write using appropriate language and tone. Unpacked Content Teacher Vocabulary: R5. Assess Formality Occasions Appropriate language Appropriate tone Knowledge: R5. Students know: Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication. Skills: R5. Students are able to: Assess the formality of occasions. In formal occasions, speak and write with a formal language and tone. In informal occasions, speak and write with a casual language and tone. Understanding: R5. Students understand that: Different situations require different types of languages and tones.
English Language Arts ELA2021 (2021) Grade: 7	R6. Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate. Unpacked Content Teacher Vocabulary: R6. Adapt Speech Contexts Tasks Command Formal English Knowledge: R6. Students know: Some contexts and tasks require formal English speech, while others permit more casual speech. Skills: R6. Students are able to: Adapt speech to a variety of contexts and tasks. Demonstrate command of formal spoken English when appropriate. Understanding: R6. Students understand that: Certain contexts and tasks will require them to speak in formal English. They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts ELA2021 (2021) Grade: 8	R5. Assess the formality of occasions in order to speak or write using appropriate language and tone. Unpacked Content Teacher Vocabulary: R5. Assess Formality Occasions Appropriate language Appropriate tone Knowledge: R5. Students know: Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication. Skills: R5. Students are able to: Assess the formality of occasions. In formal occasions, speak and write with a formal language and tone. In informal occasions, speak and write with a casual language and tone. Understanding: R5. Students understand that: Different situations require different types of languages and tones.
English Language Arts ELA2021 (2021) Grade: 8	R6. Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate. Unpacked Content Teacher Vocabulary: R6. Adapt Speech Contexts Tasks Command Formal English Knowledge: R6. Students know: Some contexts and tasks require formal English speech, while others permit more casual speech. Skills: R6. Students are able to: Adapt speech to a variety of contexts and tasks. Demonstrate command of formal spoken English when appropriate. Understanding: R6. Students understand that: Certain contexts and tasks will require them to speak in formal English. They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts ELA2021 (2021) Grade: 9	R3. Utilize active listening skills in formal and informal conversations, following predetermined norms. Unpacked Content Teacher Vocabulary: R3. Active listening Formal conversations Informal conversations Predetermined norms Knowledge: R3. Students know: Active listening skills. Strategies to identify formal and informal settings. Engage in formal and informal conversations. Predetermined norms for formal and informal discussions. Skills: R3. Students are able to: Demonstrate active listening skills during formal and informal discussions. Practice predetermined norms for formal and informal discussions. Understanding: R3. Students understand that: Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts ELA2021 (2021) Grade: 10	R3. Utilize active listening skills in formal and informal conversations, following predetermined norms. Unpacked Content Teacher Vocabulary: R3. Active listening Formal conversations Informal conversations Predetermined norms Knowledge: R3. Students know: Active listening skills. Strategies to identify formal and informal settings. Engage in formal and informal conversations. Predetermined norms for formal and informal discussions. Skills: R3. Students are able to: Demonstrate active listening skills during formal and informal discussions. Practice predetermined norms for formal and informal discussions. Understanding: R3. Students understand that: Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts ELA2021 (2021) Grade: 11	R3. Utilize active listening skills in formal and informal conversations, following predetermined norms. Unpacked Content Teacher Vocabulary: R3. Active listening Formal conversations Informal conversations Predetermined norms Knowledge: R3. Students know: Active listening skills. Strategies to identify formal and informal settings. Engage in formal and informal conversations. Predetermined norms for formal and informal discussions. Skills: R3. Students are able to: Demonstrate active listening skills during formal and informal discussions. Practice predetermined norms for formal and informal discussions. Understanding: R3. Students understand that: Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts ELA2021 (2021) Grade: 12	R3. Utilize active listening skills in formal and informal conversations, following predetermined norms. Unpacked Content Teacher Vocabulary: R3. Active listening Formal conversations Informal conversations Predetermined norms Knowledge: R3. Students know: Active listening skills. Strategies to identify formal and informal settings. Engage in formal and informal conversations. Predetermined norms for formal and informal discussions. Skills: R3. Students are able to: Demonstrate active listening skills during formal and informal discussions. Practice predetermined norms for formal and informal discussions. Understanding: R3. Students understand that: Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.

Tags:

audience, email, workplace documents

License Type:

Custom Permission Type
See Terms: https://aptv.pbslearningmedia.org/help/terms-of-use/#restrictions
For full descriptions of license types and a guide to usage, visit :
https://creativecommons.org/licenses

Accessibility

Text Resources: Content is organized under headings and subheadings
Video resources: includes closed captioning or subtitles

Comments

Handouts and materials associated with this resource can be found to the right of the video under the heading, "Support Materials for Use with Students".

This resource provided by:

Author:

Jessica Byrd

ALEX Classroom Resource

Knowing Your Audience | Workplace Essential Skills