Courses of Study : Career Tech: Hospitality and Tourism

1 ) Explain the importance of management and leadership in the hotel and lodging industry.

2 ) Compare management functions of hotels related to different types of ownership, including franchised, independent, and chain-affiliated properties.

3 ) Describe national standards and certification and licensing procedures related to the hotel and lodging industry.

4 ) Demonstrate skills necessary in the hospitality industry to communicate with guests, clients, and vendors.

5 ) Analyze ways technology impacts and is used in the management and operation of the lodging industry.

6 ) Compare the annual operating budget for a small hotel property to a large convention hotel.

7 ) Determine public relation skills required for the hotel and lodging industry, including responding to customer needs, preferences, and interests and resolving customer complaints.

8 ) Critique the role of public relations in the lodging industry.

9 ) Explain how marketing and promotions affect the hotel and lodging industry.

10 ) Compare advertising mediums and public relations strategies used in the lodging industry, including print, broadcast, and electronic advertising.

11 ) Analyze strategies for making sales in the hotel and lodging industry.

12 ) Determine management responsibilities for the housekeeping department, including inventory control, staffing, and scheduling.

13 ) Analyze management responsibilities for the front desk, including designing a guest registration system, tracking guest accounts, creating work schedules, and applying time management techniques.

14 ) Explain the importance of management responsibilities for group events, including banquets, conventions, and exhibits.

15 ) Summarize fiscal management procedures related to the hotel and lodging industry, including creating budget reports, forecasting room availability, compiling an annual budget, and calculating quarterly profit and loss statements.

16 ) Evaluate lodging franchise operations for profitability in the marketplace, including liscensing procedures.

17 ) Determine legal responsibilities and liability issues of the hotel and lodging industry.

18 ) Interpret laws applicable to the safety and protection of employees in the hotel and lodging industry.