Careers and Technology
| |||||||||
|
1 ) Explain the importance of management and leadership in the hotel and lodging industry. Describing different management and leadership styles
Identifying the role of the hotel general manager and hotel owners
|
||||||||
|
2 ) Compare management functions of hotels related to different types of ownership, including franchised, independent, and chain-affiliated properties. |
||||||||
|
3 ) Describe national standards and certification and licensing procedures related to the hotel and lodging industry. |
||||||||
|
4 ) Demonstrate skills necessary in the hospitality industry to communicate with guests, clients, and vendors. Examples: business writing, making presentations, speaking, listening skills |
||||||||
|
5 ) Analyze ways technology impacts and is used in the management and operation of the lodging industry. |
||||||||
|
6 ) Compare the annual operating budget for a small hotel property to a large convention hotel. |
||||||||
|
7 ) Determine public relation skills required for the hotel and lodging industry, including responding to customer needs, preferences, and interests and resolving customer complaints. |
||||||||
|
8 ) Critique the role of public relations in the lodging industry. Example: increased profitability |
||||||||
|
9 ) Explain how marketing and promotions affect the hotel and lodging industry. |
||||||||
|
10 ) Compare advertising mediums and public relations strategies used in the lodging industry, including print, broadcast, and electronic advertising. |
||||||||
|
11 ) Analyze strategies for making sales in the hotel and lodging industry. |
||||||||
|
12 ) Determine management responsibilities for the housekeeping department, including inventory control, staffing, and scheduling. |
||||||||
|
13 ) Analyze management responsibilities for the front desk, including designing a guest registration system, tracking guest accounts, creating work schedules, and applying time management techniques. |
||||||||
|
14 ) Explain the importance of management responsibilities for group events, including banquets, conventions, and exhibits. |
||||||||
|
15 ) Summarize fiscal management procedures related to the hotel and lodging industry, including creating budget reports, forecasting room availability, compiling an annual budget, and calculating quarterly profit and loss statements. |
||||||||
|
16 ) Evaluate lodging franchise operations for profitability in the marketplace, including liscensing procedures. |
||||||||
|
17 ) Determine legal responsibilities and liability issues of the hotel and lodging industry. Examples: permits, insurance, tax, contractual agreements |
||||||||
|
18 ) Interpret laws applicable to the safety and protection of employees in the hotel and lodging industry. Examples: wage and hour, hiring, labor, workers compensation, Civil Rights Act, public heath, Occupational, Safety, and Health Administration (OSHA) |