Courses of Study : Career Tech: Hospitality and Tourism

1 ) Compare classifications of lodging properties for affiliations, levels of service, ownership, size, and target market.

2 ) Distinguish functions of various departments of a hotel, including accounting, security, engineering, front desk, housekeeping, maintenance, human resources, and sales and marketing.

3 ) Determine trends and issues associated with the lodging industry.

4 ) Assess ways technology impacts and is used in the lodging industry.

5 ) Assess career options, entrepreneurial opportunities, and credentials associated with the lodging industry.

6 ) Compare cost efficiency for resorts, large hotel chains, and independently owned lodging establishments.

7 ) Critique sales opportunities available in the lodging industry.

8 ) Compare types of services offered by the lodging industry.

9 ) Summarize the role of front desk staff, including cashiering and accounting, receiving reservations, and creating departmental log reports.

10 ) Determine roles of the housekeeper in hotel operations, including guest room cleaning, managing inventory, and reporting damaged property.

11 ) Describe strategies for maintaining positive guest relations.

12 ) Demonstrate strategies for resolving guest complaints.

13 ) Summarize duties of the concierge and bell hop.

14 ) Describe safety and security associated with the lodging industry including Occupational, Safety, and Health Administration (OSHA) standards, emergency response, and housekeeping security.

15 ) Explain how cultural diversity impacts the hospitality and tourism industry.

16 ) Analyze effects of the economy on the hospitality and tourism industry to apply appropriate strategies in developing new products or services.