Careers and Technology
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1 ) Compare classifications of lodging properties for affiliations, levels of service, ownership, size, and target market. |
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2 ) Distinguish functions of various departments of a hotel, including accounting, security, engineering, front desk, housekeeping, maintenance, human resources, and sales and marketing. |
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3 ) Determine trends and issues associated with the lodging industry. |
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4 ) Assess ways technology impacts and is used in the lodging industry. |
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5 ) Assess career options, entrepreneurial opportunities, and credentials associated with the lodging industry. |
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6 ) Compare cost efficiency for resorts, large hotel chains, and independently owned lodging establishments. |
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7 ) Critique sales opportunities available in the lodging industry. |
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8 ) Compare types of services offered by the lodging industry. Examples: bed and breakfast, tour, business travel, leisure, destination, theme packets |
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9 ) Summarize the role of front desk staff, including cashiering and accounting, receiving reservations, and creating departmental log reports. |
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10 ) Determine roles of the housekeeper in hotel operations, including guest room cleaning, managing inventory, and reporting damaged property. |
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11 ) Describe strategies for maintaining positive guest relations. |
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12 ) Demonstrate strategies for resolving guest complaints. |
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13 ) Summarize duties of the concierge and bell hop. |
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14 ) Describe safety and security associated with the lodging industry including Occupational, Safety, and Health Administration (OSHA) standards, emergency response, and housekeeping security. |
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15 ) Explain how cultural diversity impacts the hospitality and tourism industry. |
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16 ) Analyze effects of the economy on the hospitality and tourism industry to apply appropriate strategies in developing new products or services. |