| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
1 ) Demonstrate customer service skills related to information technology support and services.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
2 ) Utilize mathematics skills to develop information technology budgets and support costs.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
3 ) Develop information technology short- and long-term budgets, including calculating supply costs, preventive maintenance repairs, hardware replacement, and hardware and software upgrades.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
4 ) Analyze computer problems to determine solutions by using the troubleshooting process.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
5 ) Apply the troubleshooting process solution to repair computer problems with software and hardware components.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
6 ) Analyze technical support to identify support requirements, skill-level needs, customer needs, information and data analysis, and data and system configuration to formulate a support plan.
• Demonstrating proper documentation for support provided
• Utilizing oral and written communication skills to train computer users
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
7 ) Demonstrate ability to manage network user account access, including assigning of account privileges, producing required documentation, and maintaining training manuals.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
8 ) Manage software systems, including performing configuration management activities, updating virus protection software, and evaluating application software packages.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
9 ) Explain the components of information system analysis and design.
• Initiating a system design project
• Evaluating applications within the information system
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
10 ) Utilize research results to evaluate software requirements to meet various system needs.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
11 ) Identify the purchasing process for determining system needs related to equipment, supplies, and upgrades.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
12 ) Determine career and entrepreneurial opportunities, responsibilities, and educational and credentialing requirements related to information technology support and services career opportunities.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
13 ) Explain ethical uses of electronic media and communication devices for various situations.
|
| Business, Management, and Administration (2009) |
| Grade(s): 9 - 12 |
| Information Technology Support and Services |
| All Resources: |
0 |
|
14 ) Explain the importance of information privacy in the workplace.
Examples: protecting employee and customer information, disposing of confidential information appropriately
|
