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1 ) Demonstrate customer service skills related to information technology support and services. |
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2 ) Utilize mathematics skills to develop information technology budgets and support costs. |
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3 ) Develop information technology short- and long-term budgets, including calculating supply costs, preventive maintenance repairs, hardware replacement, and hardware and software upgrades. |
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4 ) Analyze computer problems to determine solutions by using the troubleshooting process. |
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5 ) Apply the troubleshooting process solution to repair computer problems with software and hardware components. |
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6 ) Analyze technical support to identify support requirements, skill-level needs, customer needs, information and data analysis, and data and system configuration to formulate a support plan. Demonstrating proper documentation for support provided
Utilizing oral and written communication skills to train computer users
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7 ) Demonstrate ability to manage network user account access, including assigning of account privileges, producing required documentation, and maintaining training manuals. |
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8 ) Manage software systems, including performing configuration management activities, updating virus protection software, and evaluating application software packages. |
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9 ) Explain the components of information system analysis and design. Initiating a system design project
Evaluating applications within the information system
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10 ) Utilize research results to evaluate software requirements to meet various system needs. |
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11 ) Identify the purchasing process for determining system needs related to equipment, supplies, and upgrades. |
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12 ) Determine career and entrepreneurial opportunities, responsibilities, and educational and credentialing requirements related to information technology support and services career opportunities. |
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13 ) Explain ethical uses of electronic media and communication devices for various situations. |
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14 ) Explain the importance of information privacy in the workplace. Examples: protecting employee and customer information, disposing of confidential information appropriately |